Question : Why does nothing happen when I try to use my desk phone? Ensure the headset and base are paired.Ensure the headset is in range of the base, which is up to 490 feet (150 meters), depending on the environment and/or geometry of the space.The keypad battery icon will be green when charging, or yellow when charged. Ensure the headset battery is charged.Question : Why doesn’t my Jabra work with my desk phone/softphone? It is recommended to have a direct connection between the base and USB port (without a USB hub). Answer: Try connecting the base to another USB port on the PC.Question : Why doesn’t my computer detect the Jabra PRO 9450 base? The headset can only be paired with a Jabra PRO 9400 series base. Question : Can I pair my headset directly with a third-party DECT phone? The headset can be docked with any Jabra PRO 9400 series base. Question : Is it possible to dock my headset on another base from the Jabra PRO 9400 series? Pairing should occur automatically if there are no connection errors. Answer: Dock the headset with the base to initiate pairing.Question : How do I pair my headset with the Jabra PRO 9450 base? Answer: If your Jabra 9450 won't stay in computer mode, hold PC button down for 6 seconds so that way it will remain active while you use it.Question : I am using my headset with my computer and it will not stay in PC mode, what do I do? Answer: The phone is not the current target, or the phone is unplugged.Question : The desk phone/softphone state icon is grayed out on the base keypad. DO NOT get a Jabra 9120 Battery Kit! This is the wrong battery! The battery kit will come with the necessary small screwdriver. We don't carry this item, but it can be found in various places online. If you see that the headset is a few years old (2+, although Jabra says officially the battery lasts about 3 years), then you may need a Jabra 9450 Battery Replacement Kit. We don’t recommend a battery reset for these headsets, as it is very difficult to get into the headset. The Jabra 9450 Pro needs a tiny screwdriver to get at the battery. Answer: Unfortunately, we don’t recommend it.Note: We do not currently carry this headset, so we do not have much information on it outside the scope of this article.
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